Privacy statement

Mediumcenter BV, located at Celsiusstraat 32 1704RW Heerhugowaard, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
www.psychicbalance.com
Celsiusstraat 32
1704RW Heerhugowaard
The Netherlands
+31 85 0607076



Personal data that we process

Mediumcenter BV processes your personal data because you use our services and / or because you provide them to us yourself. Below you will find an overview of the personal data we process:

- Gender
- Date of birth
- E-mailadres
- IP-adress
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence
- Internet browser and device type
- Bank account number (incase a payment has been made)



Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors under the age of 18. However, we cannot check whether a visitor is over the age of 18. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without permission, please contact us at support@psychicbalance.com and we will delete this information.

For what purpose and on what basis we process personal data

Mediumcenter BV processes your personal data for the following purposes:

- Handling your payment
- To be able to call or e-mail you if necessary to carry out our services
- To offer you the possibility to create an account
- To deliver goods and services to you
- Mediumcenter BV also processes personal data if we are legally obliged to do so, such as information that we need for our tax return.


How long we store your personal data

Mediumcenter BV does not store your personal data longer than is strictly necessary to realize the goals for which your data is collected. Your data will therefore be completely deleted if you delete your account:

Email address> Access to your account> as long as you are a customer
Payment details> 6 years with our payment provider pay.nl
Gender > Access to your account > as long as you are a customer
Your username > Access to your account > as long as you are a customer
Your (profile) photos > Access to your account > as long as you are a customer
Date of birth > Access to your account > as long as you are a customer
IP address > 10 years after deregistration
Zodiac sign > Access to your account > as long as you are a customer
personal information > Access to your account > as long as you are a customer


Sharing personal data with third parties

Mediumcenter BV does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.

Cookies, or comparable techniques, that we use

Mediumcenter BV uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Mediumcenter BV uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that keep track of your surfing behavior so that we can offer customized content and advertisements. On your first visit to our website, we have already informed you about these cookies and asked for permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser.

View, adjust or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Mediumcenter BV. and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to support@psychicbalance.com. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Mediumcenter BV would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

How we protect personal data

Mediumcenter BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or by support@psychicbalance.com. Mediumcenter BV has taken the following measures to protect your personal data:


- Security software, such as a virus scanner and firewall.
- TLS (formerly SSL) We send your data via a secure internet connection. You can see this in the address bar 'https' and the padlock in the address bar.
-DKIM, SPF and DMARC are three internet standards that we use to prevent you from receiving emails on our behalf that contain viruses, are spam or are intended to obtain personal (login) data.